Website Terms & Conditions of Use

1. About the Website

(a) Welcome to www.ateaseai.net (Website). The Website allows you to access and use the At Ease AI (Services).

(b) The Website is operated by At Ease AI Technologies Pty Ltd, ACN 699 501 883 . Access to and use of the Website, or any of its associated products or Services, is provided by At Ease AI Technologies Pty Ltd. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

(c) At Ease AI Technologies Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When At Ease AI Technologies Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.

3. About the Service

(a) At Ease AI is a cloud-based artificial intelligence platform that provides real estate agents or agencies with an AI voice assistant (Aria) for automated call handling, lead qualification, appointment booking, and an integrated CRM system for managing contacts, listings, calendars and automated communications.

(b) Free tier and Paid subscription tiers (per-seat pricing with usage-based overage charges) accounts are currently offered. You acknowledge and agree that the accounts offered, as well as the account features may change from time to time, and may be governed by separate terms which apply specific to the account. Where special account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms.

(c) Some accounts may be governed by a separate Software Licensing Agreement with At Ease AI Technologies Pty Ltd, which may amend the terms of use. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.

(d) Paid subscriptions include a dedicated Australian telephone number on which Aria answers calls and messages. Australian carriers are required to register each number against an identified business. You must therefore provide accurate business details when asked — at minimum your business or trading name — and keep them accurate for as long as you use the number.

(e) So that your line works immediately, At Ease AI Technologies Pty Ltd may issue you a number registered to At Ease AI Technologies Pty Ltd while your own carrier registration is completed, and will transfer that registration to you once it is approved. The number itself does not change. You acknowledge that during this period the number is registered to us and operated on your behalf.

(f) Where the carrier registration for your number cannot be completed, is rejected, or is later withdrawn — including where the business details you have given are inaccurate, incomplete, or cannot be verified — At Ease AI Technologies Pty Ltd may suspend the affected telephone number until the registration is completed. We will tell you what is required and give you a reasonable opportunity to provide it. Suspension under this clause is limited to the telephone service; the rest of your account, and your data, remain available to you, and we will not charge the subscription fee for a number suspended under this clause for the period it is suspended. This clause exists because operating an unregistered number is not lawful for either of us, and nothing in it limits your rights under the Australian Consumer Law.

4. Acceptable use of the Service

(a) At Ease AI, its related features, and website must only be used lawfully. At Ease AI Technologies Pty Ltd reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:

(i) To engage in any act that would disrupt the access, availability, and security of At Ease AI and other At Ease AI Technologies Pty Ltd services, including but not limited to:

(A) Tampering with, reverse-engineering, or hacking our servers.

(B) Modifying, disabling, or compromising the performance At Ease AI or other At Ease AI Technologies Pty Ltd services.

(C) Overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.

(D) Compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by At Ease AI Technologies Pty Ltd.

(b) For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws.

(c) To stalk, harass or threaten users and any member of the public.

(d) To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with At Ease AI Technologies Pty Ltd or any third party

(e) To access or search any part of the Service, or any other Service owned by At Ease AI Technologies Pty Ltd other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement.

(f) To post, upload, share, or otherwise circulate content in violation of At Ease AI's content policy

5. Security and Data Privacy

(a) At Ease AI Technologies Pty Ltd takes your privacy seriously and information provided through your use of the Website and/or Services are subject to At Ease AI Technologies Pty Ltd's Privacy Policy, which is available on the Website. The Privacy Policy also addresses At Ease AI Technologies Pty Ltd's processes, policies, and obligations in respect of At Ease AI security breaches.

(b) Data Use

6. Data Use

At Ease AI Technologies Pty Ltd collects, stores, and processes your data on At Ease AI. The data is used to provide Services to you, as well as to facilitate At Ease AI Technologies Pty Ltd's business operations. The Privacy Policy outlined how your data is collected, stored, and processed by At Ease AI Technologies Pty Ltd. The Privacy Policy also addresses At Ease AI Technologies Pty Ltd's processes, policies, and obligations in respect of data encryption and removal requests.

7. Subscription to use the Service

(a) In order to access the Services, you must first purchase a subscription through the Website (Subscription) and pay the applicable fee for the selected Subscription (Subscription Fee). After purchasing a Subscription, you will be considered a member (`Member').

(b) In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.

(c) Before, during or after you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (Account).

(d) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to name, email address, phone number, business name, agency details, payment information (processed via Stripe), contact and listing data, call recordings, appointment details, and usage analytics.

(e) You warrant that any information you give to At Ease AI Technologies Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.

(f) Once you have completed the registration process, you will be a registered user of the Website and agree to be bound by the Terms ("User"). As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (Subscription Period).

(g) You may not use the Services and may not accept the Terms if:

(i) you are not of legal age to form a binding contract with At Ease AI Technologies Pty Ltd; or

(ii) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services

8. Payments

(a) Subject to the terms of any applicable Software License Agreement, the Subscription Fee may be paid by all payment methods available on the Website, and may change from time to time.

(b) Payments made in the course of your use of At Ease AI may be made using third-party applications and services not owned, operated, or otherwise controlled by At Ease AI Technologies Pty Ltd. You acknowledge and agree that At Ease AI Technologies Pty Ltd will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for At Ease AI services.

(c) You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.

(d) You agree and acknowledge that At Ease AI Technologies Pty Ltd can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription.

9. Refund Policy

(a) At Ease AI Technologies Pty Ltd offers refunds in accordance with the Australian Consumer Law and on the terms set out in these terms and conditions. Any benefits set out in these terms and conditions may apply in addition to consumer's rights under the Australian Consumer Law.

(b) Money-back guarantee. If you ask At Ease AI Technologies Pty Ltd for a refund within 7 days of the time a paid subscription starts (14 days for an annual subscription), At Ease AI Technologies Pty Ltd will refund every amount you have paid on that subscription in full and cancel the subscription immediately (Refund). This is not discretionary, is not reduced by the extent to which you used the Services during that period, and applies even if the AI receptionist answered every one of your calls. The Refund is initiated on the day you ask for it; your financial institution may take several days to post it.

(c) For the purposes of clause 9(b): the period runs for 7 (or 14) periods of 24 hours from the time the subscription starts, and not to the end of the seventh (or fourteenth) calendar day; and you ask for the Refund by using the Cancel & refund control in your account settings, or by contacting us at service@clscience.com.au, before that period ends. Cancelling a subscription through the payment provider's billing portal ends the subscription at the end of the period you have already paid for and is not, by itself, a request for a Refund.

(d) The guarantee in clause 9(b) is a benefit given in addition to your rights under the Australian Consumer Law. It does not limit, exclude or replace those rights.

(e) After the period in clause 9(b) has passed, you may cancel at any time and your subscription will continue until the end of the period you have already paid for. The Subscription Fee for that period is not refundable, except where a refund is required by the Australian Consumer Law or clause 9(f) applies.

(f) If At Ease AI Technologies Pty Ltd is unable to continue to provide the Services, it will refund the proportional amount of the Subscription Fee that remains unused by the Member.

10. Copyright and Intellectual Property

(a) The Website, the Services and all of the related products of At Ease AI Technologies Pty Ltd are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by At Ease AI Technologies Pty Ltd or its contributors.

(b) All trademarks, service marks and trade names are owned, registered and/or licensed by At Ease AI Technologies Pty Ltd, who grants to you a worldwide, non-exclusive, royaltyfree, revocable license whilst you are a User to:

(i) use the Website pursuant to the Terms;

(ii) copy and store the Website and the material contained in the Website in your device's cache memory; and

(iii) print pages from the Website for your own personal and non-commercial use.

(c) At Ease AI Technologies Pty Ltd does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by At Ease AI Technologies Pty Ltd.

(d) At Ease AI Technologies Pty Ltd retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

(i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

(ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

(iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

(e) You may not, without the prior written permission of At Ease AI Technologies Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

11. General Disclaimer

(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

(b) Subject to this clause, and to the extent permitted by law:

(i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

(ii) At Ease AI Technologies Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

(c) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of At Ease AI Technologies Pty Ltd make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of At Ease AI Technologies Pty Ltd) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

(iii) costs incurred as a result of you using the Website, the Services or any of the products of At Ease AI Technologies Pty Ltd; and

(iv) the Services or operation in respect to links which are provided for your convenience.

12. Limitation of Liability

(a) At Ease AI Technologies Pty Ltd's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

(b) You expressly understand and agree that At Ease AI Technologies Pty Ltd, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

13. Termination of Contract

(a) The Terms will continue to apply until terminated by either you or by At Ease AI Technologies Pty Ltd as set out below.

(b) If you want to terminate the Terms, you may do so by:

(i) not renewing the Subscription prior to the end of the Subscription Period;

(ii) providing At Ease AI Technologies Pty Ltd with 14 days' notice of your intention to terminate; and

(iii) closing your accounts for all of the services which you use, where At Ease AI Technologies Pty Ltd has made this option available to you.

(c) Any notices pursuant to Clause 13.2 above should be sent, in writing, to At Ease AI Technologies Pty Ltd via the 'Contact Us' link on our homepage.

(d) At Ease AI Technologies Pty Ltd may at any time, terminate the Terms with you if:

(i) you do not renew the Subscription at the end of the Subscription Period;

(ii) you have breached any provision of the Terms or intend to breach any provision;

(iii) At Ease AI Technologies Pty Ltd is required to do so by law;

(iv) the provision of the Services to you by At Ease AI Technologies Pty Ltd is, in the opinion of At Ease AI Technologies Pty Ltd, no longer commercially viable.

(e) Subject to local applicable laws, At Ease AI Technologies Pty Ltd reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts At Ease AI Technologies Pty Ltd's name or reputation or violates the rights of those of another party.

14. Indemnity

You agree to indemnify At Ease AI Technologies Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;

(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

(c) any breach of the Terms.

15. Dispute Resolution

15.1. Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

15.2. Notice: A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

15.3. Resolution: On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:

(a) Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Australian Dispute Resolution Association Inc;

(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

(d) The mediation will be held in Melbourne, Australia.

15.4. Confidential All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

15.5. Termination of Mediation: If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

16. Venue and Jurisdiction

The Services offered by At Ease AI Technologies Pty Ltd is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria.

17. Governing Law

The Terms are governed by the laws of Victoria. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

18. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.